Your experts on speed dial

24/5 support from real humans

Account Managers

No matter what your question or issue, our support team work around the clock Monday to Friday to get you back to full momentum. You can call us or drop us a live chat and one of our experts will do their best to get things resolved there and then: we have an average customer satisfaction score of 96%+.

There’s also our Support portal – a regularly updated knowledge base – which houses everything from quick-start guides to frequently asked questions; you’re likely to find your answer there but if not, we’ve an average answer time of 27 seconds and our live chats are responded to within 3 minutes.

Platform status

Our current system status is always available in real time at status.dotmailer.com Here you can subscribe via Twitter, email or SMS for instant updates on service incidents. Plus, you can browse through past incident history. We also provide a scheduled maintenance calendar of upcoming planned improvements affecting the platform. This is one email provider that’ll never leave you on the back foot.

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Availability and contact details

To achieve true customer success, you should be able to access the assistance you need, exactly when you need it – and by someone who’s equipped to help you. That’s why we ensure you’re never more than a few clicks away from reliable technical support. You can call our global Support team 24 hours a day, from Monday through Friday. Phone not convenient? Reach us on our Livechat in the Support portal, and get an answer in less time than it takes the kettle to boil. Or raise a support ticket with us, if that’s your cup of tea.

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The very best customer service

Timely, friendly and helpful support

Symone was fantastic and extremely helpful in what would have been a total disaster for the brand. Once again, thank you very much.

dotmailer platform user