Dedicated support from day one
No matter how big or small your business, every customer gets access to a dedicated dotmailer account manager. They're your day-to-day go-to person who can help you maximize your use of the platform and feed you with advice on supercharging your email marketing strategy. After all, your success is our success.
Empowering your every send
Our team is always on hand
We take service seriously and that’s why every customer gets a dedicated Account Manager whose purpose is to help you achieve success. On top of our free technical support, your Account Manager is your direct line to day-to-day support and strategic guidance.
Your Account Manager will proactively suggest improvements and add-ons that’ll drive up your return on investment. They’ll book in regular catch-up calls to see how things are progressing and, if you’ve purchased any of our additional services, they’ll make sure you’re kept up to date on the project.
Email experts that work for you
Develop your email strategy
With more years of experience and fewer customers in their portfolio, our Key Account Managers and Key Account Directors provide hands-on, first-class strategic guidance. The Key Accounts team will get under the skin of your company and consult with you on everything from automation and creative to data integration.
Another part of a Key Account Manager’s or Key Account Director’s role is to work with you to develop an ambitious yet achievable roadmap. You’ll have regular check-ins to make sure everything’s moving in the right direction – but, of course, you can pick up the phone or drop them an email whenever you need to. They’ll push you to do the very best email marketing you can.
Specialist advice and support
Empowering big brands to achieve excellence
Sarah encouraged us to introduce testing into our processes, which inspired me to start interrogating our non-member mailing base.Francesca Macnaghten, The National Gallery