Are there any overage fees?
We don’t charge overage fees, however our contacts-based pricing system means you should purchase the right package to match your marketing needs and business growth. As your database grows, you can opt for the next level up – whether it be professional or ultimate – or you can choose to bolt on an extra 2,000 contacts for a small fee.
How does the free platform tour work?
A free trial lets you try dotmailer’s ultimate package for 14 days, including access to our training videos and knowledge base. You’ll find that there are a couple of limits on the software, like the number of emails you can send. But other than that, you’ll get to experience the full depth and breadth of the dotmailer platform.
Are there any separate email sending fees?
No, your email costs are tied to the number of contacts in your system. You can email the contacts within your package up to 10 times per month, which works out at around one email every other business day. If you want to send even more than that, you can purchase more contacts and increase your total monthly email send limit.
Do I need to pay for onboarding?
Onboarding is completely optional, so if you have a complex migration - or perhaps you'd just prefer a helping hand - then our onboarding service could be for you. We'll help you migrate successfully from your current supplier to us, supporting you and arming you with all the necessary knowledge and skills to become effective email marketers - and fast. You'll also get a dedicated onboarding manager to see things through.
Is there a discount for returning customers and users?
Get in touch with our sales team in the first instance if you’re interested in coming back to us. We require proof of your past relationship with dotmailer; this can either be in the form of an invoice or details of your login credentials.