Account Management

A dedicated Account Manager from beginning to end.

We’re all about one-to-one relationships. One point of contact. One friendly, knowledgeable voice. Your account will be handled by your very own Account Manager, who can talk to you about your overall marketing strategy. This ensures that our team is your team.

Meet our team

Email toolkits

Best practice, better-performing toolkits and templates to suit all budgets.

Starter Bronze Silver Gold Custom
EasyEditor Building Blocks 1 3 5 9 £ POA Custom design and build service
Sets of amends 2 2 2 3

Our in-house studio can build better-performing templates using your brand assets. Toolkits all feature best practice design, custom headers and footers, optional navigation, single-column layout and responsive coding.

Speak to us about a template toolkit

Campaign Management

When your workload is out of control, we can help.


All our new customers go through onboarding to become fully-functional users of dotmailer. Your Account Manager will help you migrate successfully from your previous supplier, supporting you with all the knowledge and skills you need to hit the ground running.

Fully managed services

We can take everything off your plate – design, build, testing, automations and execution of your email campaigns – leaving you to concentrate on other pressing tasks. And when complete, we’ll ensure the training documentation, migrated data and creative assets are passed over too.

Kickstarter packages

Our cost-effective Kickstarter packages are designed to get you on the path to email marketing automation. Choose from these email programs that are proven to deliver ROI fast.

Welcome program      Birthday program
Events program      Renewal program
Re-engagement program


A lot of effort has gone into making dotmailer really simple. But to become a master, you need expert guidance. That’s where our training team comes in.

Expert-led training

Join one of our Essentials or Advanced Training workshops, in your office or in ours, by yourself or in a group.

Contact your Account Manager for more info

Train yourself

Our selection of recorded training webinars are a great starting point on your journey to become a better email marketer.

Watch free training videos

Certify yourself

Become a qualified dotmailer user by taking our industry-recognized certification program.

Register for our program


Whether you need an integration to your bespoke CRM or you need help developing your marketing strategy, we can provide the experts.

Custom Technical Solutions

While the dotmailer platform plays nicely with other technology systems via the API, we understand that sometimes you need something a little more bespoke. That’s where our Custom Technical Solutions team can help. Our integrations specialists can help integrate dotmailer into your legacy systems.

Strategic services

Our expert strategic team of email consultants, data analysts, ecommerce and CRM specialists have executed winning strategies for some of the biggest brands. We’re on hand to help you improve email activity performance and build actionable insight from your customer data.


From authentication and reputation to feedback loops and content filtering, our Deliverability team works tirelessly to ensure your campaigns reach the inbox.