About us

Trust center

Trust that your data is safe, protected and secure.

A global presence

The dotmailer platform is available from Europe and USA (East Coast), and this year will see us launch a new instance in Australia. Data is held within your chosen region allowing our customers to achieve higher performance, and allowing you to comply with local data protection requirements.

We understand that you must be able to entrust your chosen email and automation provider with one of your most valuable assets - your data. To gain that trust we continue to invest in technology and resources to build security and privacy into our platform. We operate a policy of transparency and aim to provide you with the information you need to feel confident in using us.

Platform status and availability

Our current system status is available at status.dotmailer.com. Here you can subscribe via Twitter, email or SMS for as-they-happen notifications to service incidents, and you can browse through past incident history.

We also provide a scheduled maintenance calendar of upcoming planned improvements affecting the platform.

Browse our current platform status indicators

Multi-service uptime reports

We provide a detailed, fully transparent view of platform service over time, country and function on our dedicated site uptime.dotmailer.com.

Our uptime tracking is like no other. It doesn't just show you the uptime statistics of our web interface. You can also track the availability and performance of our campaign imagery, API, tracking services and surveys, as well as our integrated solution connectors.

View detailed performance and uptime metrics

Resources

If you think you have found a vulnerability, please contact security@dotmailer.com.

Industry-leading security and infrastructure

Our infrastructure team

We've worked hard to ensure our infrastructure and the team behind it is world class. We move quickly, with continuous investment in new hardware and solutions. This is all backed up by our Information Security and data management policies, giving you the confidence to grow.

Our infrastructure and the team practices in depth

 

Protection of our platform

The dotmailer platform employs various encryption, authentication and verification techniques throughout the signup, campaign setup, build and sending process.

How our platform protects you and your data

Our growing list of global accreditations

How dotmailer maximizes your delivery rate

Third party service partners and data processors

Local services. Global solutions.

Region selected: EU

US-based storage

To safeguard the confidentiality, integrity and availability of data, the dotmailer platform is hosted on Microsoft Azure. In the US we utilize the East US 2 region, with data backed up to the Central US region. All Azure facilities meet a broad set of compliance standards, details of which can be found here. A map showing the Azure data center locations can be found here.

In addition to our virtualised infrastructure hosted in Azure, we have a physical data center located in Boston. This connects to Azure via a Virtual Private Network, and is used to send your email campaigns out to the internet.

Maintained support

In order to maintain a stable platform, it may become necessary in certain circumstances to permit supervised system access to Dell, Microsoft and its agents.

EU-based storage

To safeguard the confidentiality, integrity and availability of data, the dotmailer platform is hosted on Microsoft Azure. European data is held in the West Europe region, with data being backed up to the North Europe region. All Azure facilities meet a broad set of compliance standards, details of which can be found here. A map showing the Azure data center locations can be found here.

In addition to our virtualized infrastructure hosted on Azure, we have a physical data center located in London. This connects to Azure via a Virtual Private Network, and is used to send your email campaigns out to the internet. This too holds various accreditations including ISO 27001 & 22301.

Maintained support

In order to maintain a stable platform, it may become necessary in certain circumstances to permit system access to Dell, Microsoft and its agents.

Australia-based storage

To safeguard the confidentiality, integrity and availability of data, the dotmailer platform is hosted on Microsoft Azure, and soon we will be launching in Australia. All Azure facilities meet a broad set of compliance standards, details of which can be found here. A map showing the Azure data center locations can be found here.

Maintained support

In order to maintain a stable platform, it may become necessary in certain circumstances to permit supervised system access to Dell, Microsoft and its agents.

Amazon Web Services

For customer image storage and as a Content Delivery Network (CDN). AWS conforms to many international and industry-specific compliance standards. More information can be found on AWS's compliance page.

Microsoft Azure

For the provision of the dotmailer service including storage of customer data. Azure conforms to many international and industry specific compliance standards. More information can be found on Azure’s Trust Center.

GGR Communications

Used for network management and inter-data center connectivity.

GTT

Internet connectivity for our email delivery services.

Markley Group

Data center space for our email delivery services.

Zayo Group

Internet connectivity for our email delivery services.

Amazon Web Services

For customer image storage and as a Content Delivery Network (CDN). AWS conforms to many international and industry-specific compliance standards. More information can be found on AWS's compliance page.

Microsoft Azure

For the provision of the dotmailer service including storage of customer data. Azure conforms to many international and industry specific compliance standards. More information can be found on Azure’s Trust Center.

GGR Communications

Used for network management and inter-data center connectivity.

RedSMS

Used to relay SMS campaigns to mobile carriers for delivery to your contacts phones.

Interxion

Data Center Space for our email delivery services.

GTT

Internet connectivity for our email delivery services.

Zayo

Internet connectivity for our email delivery services.

Amazon Web Services

For customer image storage and as a Content Delivery Network (CDN). AWS conforms to many international and industry-specific compliance standards. More information can be found on AWS's compliance page.

Microsoft Azure

For the provision of the dotmailer service including storage of customer data. Azure conforms to many international and industry specific compliance standards. More information can be found on Azure’s Trust Center.

GGR Communications

Used for network management and inter-data center connectivity.

Big brands powered by dotmailer

View all case studies