About us

Trust centre

Trust that your data is safe, protected and secure.

A global presence

dotmailer is available from Europe and USA (East Coast). Data is held within your chosen region allowing our customers to achieve higher performance.

We understand that you must be able to entrust your chosen email and automation provider with one of your most valuable assets - your data. To gain that trust we continue to invest in technology and resources to build security and privacy into our platform. We operate a policy of transparency and aim to provide you with the information you need to feel confident in using us.

Platform status and availability

Our current system status is available on our dedicated site status.dotmailer.com. Here you can subscribe via email or SMS for as-they-happen notifications to service incidents, and you can browse through past incident history.

We also provide a scheduled maintenance calendar of upcoming planned improvements affecting the platform.

Browse our current platform status indicators

Multi-service uptime reports

We provide a detailed, fully transparent view of platform service over time, country and function on our dedicated site uptime.dotmailer.com.

Our uptime tracking is like no other. It doesn't just show you the uptime statistics of our web interface. You can also track the availability and performance of our campaign imagery, API, tracking services and surveys, as well as our integrated solution connectors. Per Region!

View detailed performance and uptime metrics

Resources

A data security overview PDF is available upon request from your account manager, or please contact us for more information.

If you think you have found a vulnerability, please contact security@dotmailer.com.

Industry-leading security and infrastructure

Our infrastructure team

We've worked hard to ensure our infrastructure and the team behind it is world class. We move quickly, with continuous investment in new hardware and solutions. This is all backed up by our disaster recovery and data management policies, giving you the confidence to grow.

Our infrastructure and the team practices in depth

 

Protection of our platform

Even the strongest network protection and data management policy can't provide absolute protection. The dotmailer platform employs various encryption, authentication and verification techniques throughout the campaign setup, build and sending process.

How our platform protects you and your data

Our growing list of global accreditations

How dotmailer maximizes your delivery rate

Third party service partners and data processors

Local services. Global solutions.

Region selected: EU

US-based storage

To safeguard the confidentiality, integrity and availability of data, the dotmailer platform is hosted in Microsoft "East US 2" Azure data centres, with data backed up to "Central US". Azure meets a broad range of compliance standards, details of which can be found here. A map showing the Azure data centre locations can be found here.

Maintained support

In order to maintain a stable platform, it may become necessary in certain circumstances to permit supervised system access to the following suppliers:

  • Dell
  • Microsoft
  • VMware

EU-based storage

To safeguard the confidentiality, integrity and availability of data, the dotmailer platform is hosted in EU-based data centres including Microsoft's "West Europe" Azure facilities, with data being backed up to the "North Europe" region. All meet a broad set of compliance standards, and further details of the accreditiations held by Azure can be found here. A map showing the Azure data centre locations can be found here.

Maintained support

In order to maintain a stable platform, it may become necessary in certain circumstances to permit supervised system access to the following suppliers:

  • Dell
  • Microsoft
  • VMware

Amazon Web Services

For customer image storage and as a Content Delivery Network (CDN). AWS conforms to many international and industry-specific compliance standards. More information can be found on Amazon's compliancy page.

Microsoft Azure

For the provision of the dotmailer service including storage of customer data. Azure confirms to many international and industry specific compliance standards. More information can be found at Azure’s Trust Centre.

GGR Communications

Used for network management and inter-data centre connectivity.

GTT

Internet connectivity for our email delivery services.

Markley Group

Data centre space for our email delivery services.

Zayo Group

Internet connectivity for our email delivery services.

Amazon Web Services

For customer image storage and as a Content Delivery Network (CDN). AWS conforms to many international and industry-specific compliance standards. More information can be found on Amazon's compliancy page.

Microsoft Azure

For the provision of the dotmailer service including storage of customer data. Azure confirms to many international and industry specific compliance standards. More information can be found at Azure’s Trust Centre.

GGR Communications

Used for network management and inter-data centre connectivity.

NetConnex

Used for data centre space and internet connectivity.

RedSMS

Used to relay SMS campaigns to mobile carriers for delivery to your contacts phones.

Interxion

Data Centre Space for our email delivery services.

GTT

Internet connectivity for our email delivery services.

Zayo

Internet connectivity for our email delivery services.

Big brands powered by dotmailer

View all case studies