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Account Activation Administrator

Account Activation Administrator

What happens next?

Once we have received your completed application, this will be reviewed against set criteria for the role.

We’ll always strive to let you know the outcome, however, if you don’t hear from us within two weeks please assume that on this occasion your application was unsuccessful.

Don’t forget to keep an eye on our careers page for future roles – we’re growing all the time.

Location:
East Croydon
Salary:
Competitive
Job description:

We’re looking for a new member of our Customer Services team at dotDigital Group plc (www.dotdigitalgroup.co.uk) to work on the Activation of new clients. 

You will be working in our Client Services department, activating the accounts for new clients, working with our Account Management team to ensure a smooth onboarding process. You’ll receive orders from our Sales team, and will be responsible for setting clients up on our systems, working with our CRM system, and troubleshooting any details of the order as required. You will also be processing any client cancellations and you’ll also be communicating with clients directly. The role will involve working within our Finance team and there is also regular communication with the Sales team. 

A strong attention to detail, ability to work to tight deadlines and commitment to delivering quality work is essential. You will be organised, professional and passionate about providing great customer service. You should feel confident using IT systems and will have experience of working with data inputting. You must also have experience working within customer service roles. Intermediate knowledge of Microsoft Office (including Outlook) is expected. We will train you to use our dotmailer system along with Microsoft Dynamics and any other systems required.

Day to day responsibilities:

  • Timely management of the incoming queue to activate/on board both new clients and existing
  • Emailing clients to update them on setup of their services
  • Setting up domains for our clients
  • Dealing with email queries
  • Dealing with Cancellation requests

The atmosphere at dotDigital Group is fun, intellectually challenging, demanding, friendly, non-bureaucratic and continually evolving.  However although the atmosphere is relaxed it is highly professional and very much connected to the needs of our customers.

We offer a competitive salary and benefits package, a great working environment in our UK offices, and the opportunity to become part of a thriving and rapidly growing, award winning digital agency.

We’re a fast growing digital marketing agency with a range of products and services including the award winning email marketing platform, dotmailer. dotmailer is a global marketing automation provider headquartered in London. We continue to experience exciting growth in our business since we began in 1999. As part of our continued growth, we have expanded our operations across the UK, Eastern Europe, Asia Pacific and the USA with offices in Manchester, Belarus, Sydney & New York.